Buttermilk Confections Ltd

A family confectionery business on the cusp of considerable change, Buttermilk sought SWMAS’ support as part of their bigger picture vision. We caught up with Buttermilk’s Production Manager, Clare Pengelly, and Financial Controller Lisa Oakes to find out more...

What did you want to achieve?

Clare began with Buttermilk’s ambitions: ‘With our intentions to significantly improve our production facilities and bring in new product ranges, we knew we had to develop our team structure and processes too.’

‘It was important to us that we had a sustainable way of building capacity in the team and growing the business, and so sought help from SWMAS,’ added Lisa.

How did SWMAS help?

‘Our SWMAS Manufacturing Specialist supported us in completing a range of improvement projects, one of which included embedding a way in which we can also identify and develop our own improvement projects.

‘With their support, we also created a team structure, and everyone had the option to go on a course focusing on the lean basics and continuous improvement. The mixture of on-site training and facilitation provided helped our team associate their responsibilities, be more accountable, and has developed their capacity to undertake operational improvements.

'With the team leaders then appointed, SWMAS helped us to implement the new lean tools and continuous improvement techniques across the business.’ said Clare.

What's been the result

‘The result is a massive cultural shift,’ explained Lisa. ’The team is much more involved in making the decisions. Identifying efficiencies and cost savings is now integrated into everyone’s job role. We have a production meeting every week to which people come with solutions, and we believe we have identified over £55k in savings.’

The senior management team at Buttermilk had enabled a significant investment in their site and were savvy in their intentions to optimise their staff structure, capabilities and capacity alongside the development in their facilities. We’ve helped them put a solid foundation in place that means they can grow sustainably and with confidence. SWMAS wishes Buttermilk every success.

Paul Gilbert , Manufacturing Specialist

For more information contact us

Let SWMAS identify, and offer solutions to address, your specific business needs!

Through a range of *fully-funded support, our Manufacturing Specialists will take the time to understand where your business is now, and work with you to design and implement positive change to get you where you want to be.


This fully-funded business support is available for eligible SME (small/medium enterprise) manufacturing companies based in the South West, subject to completion and receipt of SME and De Minimis Declarations to confirm eligibility.