Make sure you know what to communicate with your customer, and when.
This workshop will highlight the importance of effective communication for customer account management by exploring:
- Tier 1 contract communication expectations
- Stakeholder management and communication plans
- Issue management – how to work with the customer
- How to use customer feedback for continuous improvement
In addition, we will cover timescales when bidding for work in a nuclear environment, how and why these can be longer than in other sectors, and the importance of building this into your bid strategy.
Learn also how to effectively build and maintain a positive customer service culture within your business, which will ensure best value and customer satisfaction throughout contract delivery.
The event is delivered by the Hinkley Supply Chain Programme, led by SWMAS in collaboration with Somerset Chamber of Commerce and Business West. The programme is funded by the Heart of the South West LEP, West of England LEP and the Welsh Government to provide business assistance to South West and South Wales based companies with the aim of helping them find opportunities within the HPC project
Places are limited to one delegate per company and offered on a first come, first served basis
This workshop is fully funded for SME (small/medium enterprise) companies based in Devon, Somerset, Bristol, Bath & North East Somerset, and South Wales. If you fit this criteria, please select HSCP Funded Ticket and there will be no charge to attend (subject to completion of SME and De Minimis Declarations to confirm eligibility).
If you are an LE (large enterprise), a South West company based outside of the above specified areas, or a company who have already received 12 hours of funded support through the Hinkley Supply Chain Programme, there will be a charge of £125 to attend this event - please select Non Funded Ticket to book your place.
If you have any questions regarding this, please contact Maria Ison:
Tel: 0117 403 4661