Hinkley Supply Chain Programme - Managing Customer Communication (Bridgwater)

Date — 
27th June 2019
Time — 
09:00 - 12:30
Venue — 
Somerset Energy Innovation Centre, Bridgwater, TA6 4FJ
Cost — 
Fully funded*
Summary — 


Make sure you know what to communicate with your customer, and when.

Image showing this event is part of the 'Preparing to Deliver' stage in the Hinkley Supply Chain Programme

This workshop will highlight the importance of effective communication for customer account management by exploring:

  • Tier 1 contract communication expectations
  • Stakeholder management and communication plans
  • Issue management – how to work with the customer
  • How to use customer feedback for continuous improvement

In addition, we will cover timescales when bidding for work in a nuclear environment, how and why these can be longer than in other sectors, and the importance of building this into your bid strategy.

Learn also how to effectively build and maintain a positive customer service culture within your business, which will ensure best value and customer satisfaction throughout contract delivery.

Photo of a lady with her laptop and phone contacting a customer


The event is delivered by the Hinkley Supply Chain Programme, led by SWMAS in collaboration with Somerset Chamber of Commerce and Business West. The programme is funded by the Heart of the South West LEP, West of England LEP and the Welsh Government to provide business assistance to South West and South Wales based companies with the aim of helping them find opportunities within the HPC project

*Please Note:  

This workshop is fully funded for SME (small/medium enterprise) companies based in Devon, Somerset, Bristol, Bath & North East Somerset, and South Wales.  If you fit this criteria, please select HSCP Funded Ticket and there will be no charge to attend (subject to completion of SME and De Minimis Declarations to confirm eligibility).  Maximum of two attendees per company, one ticket required per delegate.

If you are an LE (large enterprise) or based outside of the above specified areas, there will be a charge of £125 to attend this event, which covers two delegates.  Please select Non Funded Ticket and confirm the name, position, and email address of each attending delegate when you book on.

If you have any questions regarding this, please contact Maria Ison:

Tel:  0117 403 4661

Email:  maria.ison@swmas.co.uk


Hinkley Supply Chain with SWMAS, Business and Somerset Chamber of Commerce

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